How Dr. Reinol Gonzalez Reactivated 240 Patients in 2 Months
Dr. Reinol Gonzalez's Davie, FL practice wanted a predictable way to re-engage unscheduled patients. Manual calls and pre-recorded messages weren’t getting replies, and a complex CRM sat unused. Dentra’s AI Scribe, AI Coach, Follow-Up, and Opportunity Miner were deployed to bring patients back and standardize consult quality without adding staff workload.
Starting point
- General and implant-focused practice in Davie, FL.
- Low response from post-consult outreach; no reliable tracking.
- Overbuilt CRM went unused by the front desk.
- Notes and coaching were manual; consult quality varied by provider.
Highlights
240
Patients reactivated
47%
Response Rate
100%
Adoption by clinicians
The Challenge
The Challenge
"We knew patients were slipping away after consults, but the tools we had were too complex to use daily."
The Solution
AI Scribe, Coach, Follow-Up, and Opportunity Miner Took Over Reactivations
1. AI Scribe → SOAP-ready notes
2. AI Coach → Playbook for higher acceptance
3. AI Follow-Up → Multi-channel nurture
4. Opportunity Miner → Reactivate past consults
5. Concierge onboarding → Minimal lift
The Results
240 Patients Reactivated, 47% Reply Rate, and Higher Acceptance
"Dentra transformed our patient communication. We now capture leads that would have been lost forever."
FAQ
Common questions
How did Dentra reactivate 240 patients for Dr. Reinol Gonzalez?
AI Follow-Up ran persistent, personalized outreach while Opportunity Miner pulled high-intent patients from past consults and unscheduled treatment.
Did the team have to switch systems or workflows?
No. Dentra plugged into the existing process and handled follow-up without forcing new software habits.
How fast was onboarding and what was required?
Dentra set up the practice in 24 hours. The team only joined three 1-hour weekly sessions while Dentra monitored campaigns and tuned prompts.
How were notes and consult quality improved?
AI Scribe produced structured SOAP notes automatically, and AI Coach reviewed consults to create a consistent playbook that lifted acceptance.
Ready to achieve similar results?
See how Dentra's AI agents can transform your practice's follow-up and revenue.
About the Company
Dr. Reinol Gonzalez leads a thriving healthcare provider serving patients across Davie, FL. With a focus on patient-centered care, they offer a range of services including Family & Cosmetic Dentistry.
Specialty
Family & Cosmetic Dentistry
"Dentra transformed our patient communication. We now capture leads that would have been lost forever."
Dr. Reinol Gonzalez
Founder, CMO
