How Dr. Keith Heller Cut No-Shows by 12% With AI Follow-Up
Dr. Keith Heller's Brooklyn practice wanted to reduce no-shows and re-engage unscheduled patients without piling on more admin. Dentra's AI Scribe, AI No-Show and Follow-Up Agent, and Opportunity Miner automated documentation and outreach so the team could focus on patients in the chair.
Starting point
- General practice in Brooklyn, NY (Metropolitan Dental Arts).
- High no-show rate and low reactivation of unscheduled patients.
- Manual reminders and charting consumed staff time; CRM underused.
Highlights
390
Patients reactivated
12%
No-show reduction
100%
Adoption by clinicians
The Challenge
The Challenge
"We needed a way to keep patients engaged and out of the no-show bucket without adding more staff time."
The Solution
AI Scribe + Follow-Up + Opportunity Miner
1. AI Scribe → SOAP-ready notes
2. AI Follow-Up → No-show reduction
3. Opportunity Miner → Reactivate unscheduled patients
4. Concierge onboarding → Minimal lift
The Results
390 Reactivated, 12% Fewer No-Shows, Better Charts
"Dentra is the employee every dentist wishes they had, and the team at Dentra has brought it to life."
FAQ
Common questions
How did Dentra reduce no-shows for Dr. Keith Heller?
AI Follow-Up handled reminders and personalized outreach, cutting no-shows by 12% while staff focused on chairside care.
Did the team need new tools or workflow changes?
No. Dentra plugged into the existing process—scribe and follow-up ran without forcing new software habits.
How fast was onboarding and what was required?
Setup completed in 24 hours. The team joined three 1-hour weekly sessions while Dentra monitored and tuned campaigns.
How does the no-show agent work?
Dentra's no-show agent personalizes reminders and confirmations across SMS and email, routes responsive patients to the coordinator, and brings patients back into the chair when they miss an appointment.
Ready to achieve similar results?
See how Dentra's AI agents can transform your practice's follow-up and revenue.
About the Company
Dr. Keith Heller leads a thriving healthcare provider serving patients across Brooklyn, NY. With a focus on patient-centered care, they offer a range of services including General Dentistry.
Specialty
General Dentistry
"Dentra is the employee every dentist wishes they had, and the team at Dentra has brought it to life."
Dr. Keith Heller
Founder, CMO
